Return & Refund Policy

Returns Pick-Up:

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address during pick-up, your product will be checked for the following conditions.

Correct Product
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

Complete Product
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.

Undamaged Product
The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging
Product's original packaging/box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.

Where to return the product?
In an event where you have failed to provide your product to our pick-up, kindly have your returns shipped or dropped-off to our Hub Offices-
Returns Mailing Address:
House: 881 (5th floor), Road: 12 (new) Avenue: 02, Mirpur DOHS, Dhaka 1216

Once your product is received by DoCommerce Saree, what are the checks being done?
Once your product is received, your product will be checked by our Quality Control team. We will test whether the product fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.
How to request a refund and what are the conditions?
Refunds are made only when the request is made within 48 hours of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.
How long does the validation or invalidation of the refund take?
This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an email or call you to give you the result of the quality evaluation.
Can you request an exchange rather than a refund?
If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange. If you choose a refund voucher, you can also use it to buy any product on DoCommerce Saree within the voucher amount.
If your returned product is not validated for return, how are you informed?
If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.
What is the procedure to return a product?
You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +8809613919293

Cancellation:
Order cancellation is not applicable in case of change of mind. Cancellation will be applicable by providing a valid explanation.